Although we should expect a resolution, always consider what the complexities are about your problem and set the right expectations.
They also have different mailing addresses for customer service departments if you decide to mail in your request for service or other pertinent documents instead.
Get your account details ready and other important information that you might need like an ID number, account number, mailing address if you have not memorized it or statement of accounts if you’re calling to clarify your balance or due date.
You will definitely need some information ready for verification especially if you are calling in behalf of someone else like your spouse.
Companies aim to please every customer to keep their loyalty and this is why customer is always right, given the right circumstances.
If you are requesting for some charges to be removed from your account like a late fee, once is maybe reasonable depending on your excuse.
Verizon customer service for example will always try its best to provide you with excellent service but if you don’t pay your bill, collectors will be after you for sure.