The great majority of items arrive on or before the dates specified in Order Acknowledgements, but delays can occur.
If your order was sent via a trackable method (see above), first track your order to ascertain its status and location.
Whenever you order from a seller who must ship to a country outsidetheir listed country of origin, your order may take three weeks to be delivered.
Items being shipped to an address outside North America and Europe are shipped from our seller network to our distribution center. For orders shipping outside North America and Europe, total delivery time is usually 2 to 4 weeks, depending on your location, the method of shipment you chose, and any customs processing.
We will send you a shipment notification via e-mail when your order has shipped.
The best way to determine whether your order is trackable is to check, as outlined below: If you have an Alibris account: To check the status of your order after it has shipped, click the Account link from the upper-right corner of any page on our Web site.
We are unable to refund lost orders reported to us more than 90 days after the shipment date.
If you have specific questions about your order, feel free to contact Customer Service for further assistance.
If the order was mistakenly marked as being shipped but then is actually cancelled, your credit card will be refunded for the cancelled part of the order and you will receive e-mail confirmation of the credit.
Your order's total processing timeframe depends on where your order is coming from, where it is being shipped, and the shipping method you chose.